Digital Economy

Drive Your Business in NCER

Digital Economy is a new driver of economic growth in NCER and this is set to transform the region into a high-income, knowledge-based economy. One of the sub-sectors where NCER is putting more focus on is the Global Business Services (GBS), covering activities such as Business Process Outsourcing (BPO); IT Outsourcing (ITO) and Knowledge Process Outsourcing (KPO).

Global Business Services (GBS)

All this while in Malaysia, GBS companies are located primarily in Klang Valley, Cyberjaya, Penang Island and Iskandar Malaysia undertaking mainly ITO and BPO activities, serving not only Malaysian clients but also international ones as well including from ASEAN, Asia, North America and Europe.

In tandem with the majority of GBS landscape in Penang, GBS@NCER is positioned to be the KPO hub for GBS activities. The next upcoming GBS stronghold will be Ipoh, of which the city has been identified as the next GBS location of choice in Malaysia. This is also in line with companies moving up the value chain; leveraging and embracing IR4.0 (IR4.0 technologies such as Big Data Analytics, Artificial Intelligence, Cloud Computing and Robotics Process Automation). Now, with these locations being at the forefront of digital economy industry development in NCER, the GBS has been substantiated to become an eminent industry in the region as well as Malaysia. This is further testified with Malaysia has been consistently ranked as the third-best place for GBS companies in the world by AT Kearney Global Location Index.

Digital Economy investors in NCER are eligible to enjoy Income Tax Incentives of up to 100% tax exemption for up to 10 years and other facilitation available in the region (see below). NCIA offers comprehensive facilitation and support to GBS industry with a strong emphasis on supporting the needs of end-users and service providers.

Invest now

Investors in NCER are invited to explore the following tax incentives and facilitation available in this region offered by NCIA:

At NCIA, we believe that investments into NCER are crucial towards accelerating more economic growth and generating more opportunities to the rakyat. Therefore, it is our duty to handhold and be with the investors right from the beginning of their investment journey in NCER.

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Get in touch with us to get to know more about investment opportunities in NCER and how NCIA can help you grow your business in the region.

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